Training Programs

SITA AIRPORT SERVICE DESK TRAINING AND HIRING PROGRAM

 

We at Al Hussein Technical University (HTU), always try to bridge the gap between the numbers of graduates and their rate of employment in technical fields. To do the same we have formed close partnerships with the pertinent technical industries in Jordan and the region in a mutually beneficial symbiosis.

HTU’sContinued Professional Development (CPD) program was created to equip students and professionals alike with the skills required to advance their careers in the job market.

To make this program operative, HTU through its memorandum of agreement with one of the leading ICT companies -SITA- agreed to jointly work towards the shared objective of contributing to the development of communication information technology through a mutual academic- industrial collaboration system. 

We are pleased to launch a new training and hiring program with SITA, who are planning to expand their operations in Amman and expand their existing Service Desk team.

Highlights of the Training Program are:

  • It is for the graduates in the fields of Computer, Electronics and Telecommunications Engineering. 
  • The aim of the program is to equip the candidates with the service desk operations best practices and high level of airport solutions technical support. 
  • In addition to the applied technical skills, enrolled candidates will be offered a specially-designed English language and soft skills training that will enable them to join SITA’s team and support their customers’ worldwide.
  • Duration of the program will be 4 weeks and will accommodate 25 students. 

 

ABOUT SITA

SITAis one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITAtechnology, almost every airport and airline do business with them, and it’s their job to support their operations. As the world's leading air transport IT and communications specialist, they are committed to meeting the demands of the air transport industry around the clock, every day.

 

SITA’s Company Vision: Easy air travel every step of the way

 

Corporate website: https://www.sita.aero/

 

 

WHY SHOULD YOU BE INTERESTED?

With SITAthere are no limits for people looking to explore the edges of possibility and beyond. 

 

Challenge: Their people take on some of the biggest challenges in the Airline industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

 

Opportunity: Taking on these challenges opens a world of opportunities for their people. SITAmakes sure that they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

 

At SITA, they believe that creating and nurturing an inclusive culture is about who they are as an organisation, and as an employer. Diversity is more than a target to them, it’s a key part out of their collective identity and values.

 

 

THE ROLE - POST THE TRAINING PROGRAM

 

Out of these 25 students, 17 students who demonstrate the appropriate competencies and behaviors during the program, will be selected to join SITA’s team in permanent positions as Service Desk Agents.

Within the SITAService Desks Operations Team, as a Service Desk Agent, you will be responsible to handle at level 1 support, the incidents, service requests and change requests which are raised by customers when they face issues with the use of SITA products and services. You will have the primary responsibility to attempt to resolve the incidents at your level and to refer them to the appropriate resolver group while still managing them until resolution. This function requires working in shifts during nights, weekends and public holidays.

 

Program Timelines:

 

Application Deadline                                 27th of Aug, 2018

English / German Language Test             28th Aug to 30th of Aug, 2018

Interviews                                                 2nd to 4th of Sep 2018 

Announcement of Enrolled Students        Week of 9th - 13th   Sep 2018

Start Date of Program                              16th of September 2018

End Date of Program                               11th October , 2018

 

Note: Targeted starting date in SITA for selected candidates will be 1stof Nov 2018

 

ENROLLMENT CRITERIA

  • A bachelor’s degree in Telecommunication Engineering or Electronics Engineering
  • English OR German Language proficiency (B2 Level)

How to APPLY

We are very excited to receive and review your application. You can apply through the LINK https://goo.gl/ugEKMVbefore the end of Tuesday, August 21st, 2018.The applicant will be contacted to attend an English language placement test and only the applicants who will pass the exam, will be contacted for an interview and for further process.

 

CONTACT US

Telephone:        +962 65808787- Ext 5006

Location:            Office F14, First Floor, Building 23, KHBP, Amman

Email Address:  cpd@htu.edu.jo