Training Programs

SITA AIRPORT SERVICE DESK TRAINING AND HIRING PROGRAM

 

We at Al Hussein Technical University (HTU), always try to bridge the gap between the numbers of graduates and their rate of employment in technical fields. To do the same we have formed close partnerships with the pertinent technical industries in Jordan and the region in a mutually beneficial symbiosis.

HTU’s Continued Professional Development (CPD) program was created to equip students and professionals alike with the skills required to advance their careers in the job market.

To make this program operative, HTU through its memorandum of agreement with one of the leading ICT companies -SITA- agreed to jointly work towards the shared objective of contributing to the development of communication information technology through a mutual academic- industrial collaboration system. 

We are pleased to launch a new training and hiring program with SITA, who are planning to expand their operations in Amman and expand their existing Service Desk team.

Highlights of the Training Program are:

  • It is for the graduates in the fields of Computer, Electronics and Telecommunications Engineering. 
  • The aim of the program is to equip the candidates with the service desk operations best practices and high level of airport solutions technical support. 
  • In addition to the applied technical skills, enrolled candidates will be offered a specially-designed English language and soft skills training that will enable them to join SITA’s team and support their customers’ worldwide.
  • Duration of the program will be 4 weeks and will accommodate 25 students. 

 

ABOUT SITA

SITAis one of the most exciting and advanced industries on earth. Around the world, nearly every passenger flight relies on SITAtechnology, almost every airport and airline do business with them, and it’s their job to support their operations. As the world's leading air transport IT and communications specialist, they are committed to meeting the demands of the air transport industry around the clock, every day.

 

SITA’s Company Vision: Easy air travel every step of the way

 

Corporate website: https://www.sita.aero/

 

 

WHY SHOULD YOU BE INTERESTED?

With SITAthere are no limits for people looking to explore the edges of possibility and beyond. 

 

Challenge: Their people take on some of the biggest challenges in the Airline industry. They aren't afraid to think bigger, work harder and deliver smarter solutions that are continuously transforming air travel.

 

Opportunity: Taking on these challenges opens a world of opportunities for their people. SITAmakes sure that they have the chance to develop their skills, explore new horizons and grow their careers on a global scale.

 

At SITA, they believe that creating and nurturing an inclusive culture is about who they are as an organisation, and as an employer. Diversity is more than a target to them, it’s a key part out of their collective identity and values.

 

 

THE ROLE - POST THE TRAINING PROGRAM

 

Out of these 25 students, 17 students who demonstrate the appropriate competencies and behaviors during the program, will be selected to join SITA’s team in permanent positions as Service Desk Agents.

Within the SITAService Desks Operations Team, as a Service Desk Agent, you will be responsible to handle at level 1 support, the incidents, service requests and change requests which are raised by customers when they face issues with the use of SITA products and services. You will have the primary responsibility to attempt to resolve the incidents at your level and to refer them to the appropriate resolver group while still managing them until resolution. This function requires working in shifts during nights, weekends and public holidays.

 

Program Timelines:

 

Application Deadline.                                  28th Aug. 2018

English / German Language Test               28th - 30th Aug. 2018

Interviews                                                   2nd - 4th  Sep. 2018

Announcement of Enrolled Students          week of 9th - 13th to work on their enrolment docs and give them time to be ready for the training

Start Date of training                                  16th Sep. 2018

End Date of training                                   11th Oct. 2018

SITA HR Start working on boarding           15th Oct.

Starting date for employees in SITA       Nov.  1st 2018

 

Note: We will have people on board On Nov 1st 2018

 

 

ENROLLMENT CRITERIA

  • A bachelor’s degree in Telecommunication Engineering or Electronics Engineering
  • English OR German Language proficiency (B2 Level)

 

How to APPLY

We are very excited to receive and review your application. You can apply through the LINK https://goo.gl/ugEKMVbefore the end of Tuesday, August 28th, 2018.The applicant will be contacted to attend an English language placement test and only the applicants who will pass the exam, will be contacted for an interview and for further process.

 

CONTACT US

Telephone:        +962 65808787- Ext 5006

Location:            Office F14, First Floor, Building 23, KHBP, Amman

Email Address:  cpd@htu.edu.jo